Refund policy
Requesting a return
Contact sales@oldwheatcents.com within 30 days after receiving your order. Include your order number and reason for the return.
Please request authorization before sending anything back. Approved returns must be sent within five days of requesting the return.
Unopened products
Products returned unopened in their original packaging may qualify for a refund to the original payment method after inspection.
Include all original coins, packaging, and proof of purchase.
Opened rolls and searched products
Opened or searched products may be returned for store credit only. All original coins must be returned; coins must not be substituted, cleaned, altered, or damaged after delivery.
Return costs and restocking fees
For change-of-mind returns:
- The customer pays return postage.
- Original shipping charges are nonrefundable.
- A 10% restocking fee applies to the merchandise value being returned, including returns receiving store credit.
Expedited and express shipping charges and gratuities are nonrefundable.
Discounted and final-sale items
Ordinary discounted products remain subject to this return policy. Products clearly identified as final sale before purchase are excluded from change-of-mind returns.
Damaged, incorrect, or misdescribed orders
Inspect your order upon delivery and contact us promptly if it arrives damaged, incomplete, or different from its description. Include your order number and relevant photographs so we can arrange an appropriate resolution.
Change-of-mind return charges do not apply when we confirm that an order was damaged, incorrect, or materially misdescribed.
Refund processing
We will notify you after inspecting your return. Approved refunds for unopened products will be issued to the original payment method within 20 business days after approval. Opened-product returns receive store credit.
Your payment provider may need additional time to post the refund.
These terms do not limit rights that apply under applicable consumer law.
Contact
sales@oldwheatcents.com